Contact UsContact Us LINE

Online medical consultation【CLINICS】

Get an online medical examination using your smartphone or computer and receive your medicine at the specified address

Hair loss treatment is often a relatively long-term treatment, so it seems that many people difficult to continue.
Some of people said that find it difficult to come to the clinic every month, there are some people who have run out of medication due to inconvenience in coming to the clinic.
We have introduced online medical treatment so that these people can receive medical treatment from anywhere using their smartphones, tablets, or computers in their free moments.
Although it is not possible to examine the scalp condition directly with a scope during online consultation, it is possible to talk with the doctor through the camera, so you can fully discuss your concerns regarding hair loss and treatment options.

Since you don’t have to go to the clinic, you can save on transportation costs and time.
All you have to do is open the app and connect the camera at your scheduled time, and you can receive a medical examination without waiting.
Payment will be made using the credit card registered in the app, and after the payment is completed, the medicine will be delivered to your designated address.
*Depending on the condition such as alopecia areata, you may need to visit us and see a doctor directly.
You will need to download the “CLINICS” app if you want to receive an online medical consultation.

Use with smartphone and tablet

Download the app “CLINICS”

appstore
googleplay
qr

Please download and use the app from AppStore or Google Play.
You can download the app directly by scanning the QR code.
Some Android models are not compatible.

Use on a PC

A PC with Windows, Mac, or Linux running the latest version of Google Chrome.
Please be sure to prepare a PC with a camera and microphone (resolution of 1920 x 1080 or higher recommended).

“CLINICS” registration

Click here for more information about “CLINICS” registration.

“CLINICS” Payment registration

Click here for more information about Payment registration.

“CLINICS” Making reservation

Click here for more information about Making reservation.

Flow of online medical consultation (First time visitors)

Please download the app “CLINICS” from your smartphone, tablet, or PC for online medical consultation.

Make a reservation

Please complete the app account registration and complete basic information and payment registration (credit card).
At this time, please note that if payment registration is not completed, you will not be able to proceed with the making reservation.
All registration is completed, search for Osaka AGA Kato Clinic Namba from [ 診療予約をする ] and click on [ 診療予約する ].
Please select the medical treatment menu [ 初診の方(カウンセリング+初診) ] and proceed to make a reservation for online medical consultation.
Since the time slot that can be selected is a 30-minute time slot on App, we will send you a message on the app with your confirmed time slot, so please be sure to check it.
*If we already have another reservation, there is a possibility that your consultation will start at 10:15 or 10:30 even if you have made a reservation between 10:00 and 10:30.

Online medical consultation

Approximately 5 minutes before your reservation time, please start the app and prepare in front of the camera in a private location with good signal strength so that you can begin your consultation immediately.
While you are waiting, please check the camera and microphone connections from settings on your device.
If it is turned off, you may not be able to connect your camera or microphone.
When it is time for your reservation, we will notify you via the app, so please respond when you receive the notification to begin your online medical consultation.
The initial consultation takes approximately 30 to 40 minutes, so we recommend that you make your reservation in plenty of time.
Please note that if you do not respond within 15 minutes from your reservation time, your reservation may be treated as cancelled.

Payment

After completing the online consultation, the clinic reservation fee of 150 yen and the initial consultation fee of 1,000 yen if you are examined by a doctor will be deducted from your credit card.
If you wish to prescribe medication, we will also charge the cost of the medication and shipping charges.
There is no need for any special procedures as the payment will be deducted from the credit card registered in the app.
If for some reason the payment procedure cannot be completed, we will contact you and ask you to register a different credit card.

Medicine and prescription delivery

Once the payment procedures are completed, the medicines and prescriptions will be delivered to the address registered with the App.
Normally, the delivery fee is 600 yen as it is delivered using “Letter Pack Plus”, but if your medicine does not fit the size of “Letter Pack Plus”, we use Yamato Transport, and it will be cash on delivery.
Delivery charges by Yamato Transport vary depending on the size of the package, so please check with our staff.
Please note that it is not possible to specify a date or time using “Letter Pack Plus”.
If you use Yamato Transport’s cash on delivery service, you can specify the date and time, so please let the staff know when your consultation.

Flow of online medical consultation (Returning Visitor)

Once you have registered for the app, please log in from the login page and proceed to make a reservation for next online consultation.

Make a reservation

AGA Kato Clinic from the app menu [ 病院・診療所をさがす ] and click [ 診療予約をする ], or click [ 再予約する ] from the reservation history.
If you only wish to receive a prescription for medication, please select [ 2回目以降の方(薬処方のみ希望) ] from the treatment menu and proceed to make an online medical appointment.
If you would like to have a medical examination or a doctor’s consultation, please select [ 2回目以降の方(検診・医師の診察希望) ] from the medical menu and proceed to make an online medical reservation.
Since the time slot that can be selected is a 30-minute time slot on App, we will send you a message on the app with your confirmed time slot, so please be sure to check it.
*If we already have another reservation, there is a possibility that your consultation will start at 10:15 or 10:30 even if you have made a reservation between 10:00 and 10:30.

Online medical consultation

Approximately 5 minutes before your reservation time, please start the app and prepare in front of the camera in a private location with good signal strength so that you can begin your consultation immediately.
When it is time for your reservation, we will notify you via the app, so please respond when you receive the notification to begin your online medical consultation.
It usually takes about 5 to 10 minutes for a re-examination through online consultation, so please feel free to make an appointment.
Please note that if you do not respond within 15 minutes from your reservation time, your reservation may be treated as cancelled.

Payment

After completing your online consultation, we will charge the clinic reservation fee of 150 yen, the total amount of medicines, and shipping charges to your registered credit card.
There is no need for any special procedures as the payment will be deducted from the credit card registered in the app.If for some reason the payment procedure cannot be completed, we will contact you and ask you to register a different credit card.

Medicine and prescription delivery

Once the payment procedures are completed, the medicines and prescriptions will be delivered to the address registered with the App.
Normally, the delivery fee is 600 yen as it is delivered using “Letter Pack Plus”, but if your medicine does not fit the size of “Letter Pack Plus”, we use Yamato Transport, and it will be cash on delivery.
Delivery charges by Yamato Transport vary depending on the size of the package, so please check with our staff.
Please note that it is not possible to specify a date or time using “Letter Pack Plus”.
If you use Yamato Transport’s cash on delivery service, you can specify the date and time, so please let the staff know when your consultation.

Regarding Online medical consultation fees

CLINICS is a free app, so there are no download costs.
Please note that a reservation fee of 150 yen will be charged at the time of reservation, and if canceled within 24 hours of your reservation date and time, the reservation fee will not be refunded.
Consultation with a hair diagnostician is free, but if you wish to see a doctor, an initial consultation fee of 1,000 yen will be charged.
After your consultation, if you wish to prescribe medication, we will bill your registered credit card for the medication fee + 600 yen shipping fee.
Consultations provided by our staff, who are qualified as Hair Adviser are free of charge, but if you wish to see a doctor, there will be an initial consultation fee of 1,000 yen.
After your consultation, if you wish to prescribe medication, we will bill your registered credit card for the medication fee and shipping fee of 600 yen.

Acceptable credit cards

Acceptable credit cards are VISA / MasterCard / American Express / JCB / DinersClub / Discover.
You may not be able to use debit cards, prepaid cards, so please register a credit card.

FAQ

Can any symptoms or illnesses be treated through online medical treatment?
Treatments related to thinning hair are basically possible, but in the case of alopecia areata, you may need to visit the clinic directly.
How is payment made?
Acceptable credit cards are VISA / MasterCard / American Express / JCB / DinersClub / Discover.
Is it covered by insurance?
Treatment of thinning hair is not covered by health insurance.
Click herefor information on treatment costs.
close×